Bookings and Cancellations

Alumni events are often very popular so pre-booking is essential. We advise booking as early as you can to avoid disappointment.
In order to help in such variable times, should you no longer wish to attend an event after registration, you do not need to provide advance notice to the University or Event Host. We will continue to prioritise the safety of attendees at in-person events and offer online and hybrid event options as alternatives for all members of the community.

All events are subject to change including venue, date and time, speakers and ticket prices.

Events are run on a not-for-profit basis. Any small surplus generated is used to subsidise other events.

The Alumni Office reserves the right to cancel an event due to low enrolment or other circumstances which would make the event non-viable.

If we cancel an event, guests will be offered a full refund. However any other expenses (including travel) incurred due to the cancellation of an event will not be refunded.

If an event is postponed, guests will either have the option to receive a full refund or transfer registration to the rescheduled date.

You may cancel your event booking up to ten working days prior to the event date. You will receive a full refund of the price paid for the booking.

Refunds less than ten working days prior to the event will only be given if the event in question is sold out and we are able to re-sell the tickets concerned.

Refunds cannot be processed online.

All refund requests must be made by the person who made the original booking or the credit card holder.

Refunds will not be given for guests who do not turn up to an event on the day.

Cancellations will be accepted via phone or email. However, refund requests must be received in writing (either by email or post).  If your booking was made online please enclose a copy of your original receipt or confirmation email including your reference number. Please contact the Alumni Office if you wish to enquire about a refund.

Regrettably, the Alumni Office cannot refund guests on occasions when bad weather prevents or discourages travel.

Photography

Photographs taken at events may be included in future publications or on Durham University’s web channels. If you do not wish to be included in any of these images, please opt-out by contacting the Alumni Office.

Data Protection

All information is securely held on the University’s alumni database. It is treated confidentially in accordance with Data Protection legislation. Data is used to keep you informed about alumni activities and programmes involving academic and administrative departments, fundraising programmes and for the promotion of benefits. This may include an element of direct marketing. Data will not be disclosed to external organisations other than those acting as agents of the University. If you do not wish for your information to be used in this way please write to the Alumni Office.

For further information about how we store and use your data please see the University’s Privacy Notice.

Liability

All event attendees take part in this event at their own risk and Durham University does not accept any responsibility for any loss, injury, or damage.

Code of Conduct Guidelines

PLEASE NOTE: By accepting an invitation/attending an event you agree to at all times abide by and act fully in accordance with the Code of Conduct for Attendees at Durham University Alumni and Supporter Events.